You have found the piece you want. The IGI certificate is verified. The BIS hallmark is confirmed. The buyback policy is clear.
Now what? What happens between placing your order and wearing your new certified diamond piece for the first time?
This guide covers the complete Goenka Jewellers ordering experience: how to place an order, what happens during delivery, what to do when your piece arrives, and how to care for it from day one.
Ways to Order: Online, In-Store, and By Phone
Online at goenkajewellers.com
The Goenka Jewellers website allows you to browse the complete collection across all categories: earrings (18K and 14K), rings (18K and 14K), long earrings, pendants, bracelets, necklaces, and bangles. Each product page shows the piece in detail with pricing, gold purity, and diamond weight information.
To order online: add the piece to your cart, complete the checkout process, and select your preferred delivery option. Payment can be made by credit or debit card, net banking, UPI, or other available payment methods through the secure checkout.
For any questions about a specific piece before ordering, the contact page at goenkajewellers.com and the phone numbers below connect you to the Goenka team directly.
In Person at the Kolkata or Delhi Store
The Kolkata store is located at 3 Mitra Lane, Beside Mahajati Sadan, near M.G. Road Metro Station, Kolkata 700007. Phone: +91-9830252262.
The Delhi store can be reached at +91-9830096144.
In-person shopping allows you to examine pieces physically, see the IGI certificate before purchase, and discuss made-to-order specifications directly with the team. For significant purchases such as engagement rings, bridal sets, or made-to-order pieces, an in-person consultation is the recommended approach.
By Phone or WhatsApp
For buyers outside Kolkata and Delhi who want guidance before ordering online, the Goenka team is available by phone and WhatsApp at the numbers listed above. Consultations by phone cover product selection, made-to-order briefs, and any questions about certification or policy before a purchase commitment.
Shipping and Delivery
Free Shipping Across India
Goenka Jewellers offers free shipping on all orders across India. There is no minimum order value for free shipping. All shipped orders are fully insured and tracked from dispatch to delivery.
Same-Day Delivery in Kolkata and Delhi
For orders placed within Kolkata and Delhi, same-day delivery is available for in-stock pieces. Contact the relevant store directly to confirm same-day availability for the specific piece you want.
Standard Delivery Timeline
For orders shipped to other cities across India, standard delivery is typically three to five business days depending on the destination. A tracking number is provided upon dispatch so you can monitor delivery progress.
For Made-to-Order Pieces
Made-to-order pieces have a separate timeline. The crafting and delivery process typically takes two to three weeks from order confirmation and advance payment. For time-sensitive occasions, confirm the delivery timeline explicitly when placing the made-to-order request.
Delivery Packaging
All Goenka Jewellers pieces are delivered in premium presentation packaging appropriate for the piece. The IGI certificate is included inside the packaging. The outer shipping packaging is discreet and does not indicate the valuable contents to prevent theft in transit.
Signature on Delivery
For orders above a threshold value, signature confirmation on delivery is standard. If you are not available to accept the delivery at the address, contact the delivery partner to arrange a redelivery or collection from their facility.
What to Do When Your Order Arrives
Open the package and examine the outer packaging before opening. If the outer packaging shows signs of damage, photograph it before opening and note any visible damage on the delivery receipt.
Open the piece packaging and verify: the IGI certificate inside the box matches the report number verified before purchase. The BIS hallmark is stamped on the gold setting under good light. The piece visually matches the product images from the order.
If everything is in order, register the purchase with the Goenka team through the contact page for after-sales record keeping. This creates a service record for any future professional cleaning or inspection visits.
If there is any discrepancy between the piece received and the order, contact Goenka Jewellers immediately at the relevant store phone number. Photograph the piece and packaging before doing anything else.
Returns and Exchanges
Goenka Jewellers operates a clear return and exchange policy for pieces that do not meet the specifications ordered. Contact the store within the return period stated at the time of purchase if the piece you received does not match the order.
For the buyback policy specifically: Goenka Jewellers offers 100 percent buyback on all certified lab-grown diamond pieces. This means the full purchase price is available as cash or exchange credit at any point after purchase. Retain your IGI certificate and original purchase receipt as the documentation required to activate the buyback policy.
Pieces that have been worn and are being returned for reasons other than a discrepancy from the order may be subject to different terms. Confirm return terms for your specific purchase at the time of ordering.
Care After Delivery: The First Week
The first week with a new certified diamond piece establishes the habits that determine how the piece looks for decades.
On day one: wear the piece and enjoy it. But also place the IGI certificate and purchase receipt in a safe location separate from the piece itself. A home safe, a bank locker, or a dedicated document folder. Scan both documents and email them to yourself as a digital backup.
In the first week: identify the storage location for the piece. The presentation box it arrived in is ideal. A fabric pouch is the practical alternative. Never place it in a shared drawer with other pieces.
After the first wear: rinse the piece gently under warm water and pat dry with a soft cloth. First wearing accumulates the skin oils and environmental residue that begin the dulling process. A simple rinse after the first wear keeps the stone at its purchase brilliance for longer.
At two to three weeks: perform the first full home clean using the warm water and mild dish soap method. This is the point at which most everyday pieces have accumulated enough residue to benefit from a thorough soak and brush.
After-Sales Service at Goenka Jewellers
Both the Kolkata and Delhi Goenka Jewellers stores provide after-sales service for purchased pieces. Services available include: professional cleaning and inspection, prong re-tipping and replacement, rhodium replating for white gold pieces, clasp replacement, chain repair, and stone re-setting.
An annual professional inspection is recommended for all daily wear pieces. The inspection checks prong integrity, setting security, and overall piece condition under magnification, identifying any maintenance required before it becomes a more significant issue.
To arrange after-sales service, contact the relevant store directly by phone or visit in person. Bring the piece and the IGI certificate to any service appointment.
Frequently Asked Questions
Does Goenka Jewellers ship internationally?
Contact Goenka Jewellers directly at sales@goenkajewellers.com or the store phone numbers to discuss international shipping requirements. Customs and import duty considerations for international jewellery shipments vary by destination country and should be confirmed before placing an international order.
Can I pay on delivery for a Goenka Jewellers order?
Payment terms and available payment methods are confirmed at the time of ordering through the website or by phone. Contact the store directly to discuss payment options for your specific order.
What if I need to exchange a piece for a different size after receiving it?
For ring sizing adjustments, contact the store within the return period. Goenka Jewellers offers resizing on eligible ring styles. Confirm the resizing policy and timeline at the time of the exchange request. For eternity bands and full pavé styles, confirm whether resizing is possible before ordering.
How do I track my Goenka Jewellers order?
A tracking number is provided upon dispatch of your order. Use this number with the relevant delivery partner to monitor the delivery status. For any tracking issues, contact the Goenka team directly at the store phone numbers.
Can I visit the store to collect my online order?
Yes. For buyers in Kolkata and Delhi, in-store collection is available as an alternative to home delivery. Confirm the collection process when placing your order.
The Bottom Line
The Goenka Jewellers ordering experience is designed to give every buyer confidence from the moment they place an order to the moment they wear their piece for the first time and every day after.
Free shipping across India. Same-day delivery in Kolkata and Delhi. Full IGI certification with every piece. Premium packaging. 100 percent buyback. Professional after-sales service at both stores.
The piece you order today arrives verified, certified, and ready to become part of your permanent jewellery collection.
For guidance on what to look for when your piece arrives, read our How to Buy Diamond Jewellery Online Safely in India: A 10-Point Checklist. For care after delivery, read our How to Clean Lab-Grown Diamond Jewellery at Home 2026. Then explore the complete certified lab-grown diamond collection at Goenka Jewellers and begin your order.