Return Policy

At Goenka Jewellers, we prioritize your satisfaction. In case you receive a wrong, damaged product, or are unsatisfied with your purchase, we offer a smooth return process.

Return Policy

Goenka Jewellers follows a 7-day return policy. You can initiate a return within 7 days of receiving the product.

Steps for Return -

Email us at arpan@goenkajewellers.com within 7 days of delivery, stating the reason for return.

Ensure the returned product has original packaging, tags, and the invoice.

In case of wrong/damaged items, we offer a return pickup; otherwise, you can return the product at:

Kolkata Address

3 Mitra Lane Beside Mahajati Sadan, Near M.G. Road Metro Station, Kolkata - 700007, West Bengal

Gurugram Address

Regency park 2 W32 DLF phase4, Hamilton court Road, Sector - 27, Gurugram -122009

Notify us of the returned package with your order ID, Waybill Number, and courier details.

Once your return is received and inspected, we will notify you about your refund status within 15 working days.

Cancellation Policy

You can cancel your order before it is shipped. Once shipped, you can return the item after receiving it.

Exchange Policy -

You can request an exchange by emailing us within 7 days of delivery. Exchanges are subject to availability.

Custom Orders

Customized or made-to-order products are non-returnable and non-exchangeable.

Refund Process

Refunds are processed once the returned item passes the quality check. Refunds will be made to the original mode of payment. For COD orders, refunds will be processed as store credits. Please allow up to 7 working days for the refund to reflect in your account.

Rejected Returns

If the returned item fails the quality check, it will be sent back, and no refund will be issued.

Delivery Partner Issues

If the delivery partner refuses to pick up the return, you will need to ship the package yourself.