Shipping Policy

Shipping Policy Overview

Emphasize the commitment to providing a seamless and positive shopping experience, ensuring timely delivery of jewelry in perfect condition.

Domestic Shipping Details

State that Goenka Jewellers ships to all regions within the country. Outline the partnership with leading logistics companies to ensure professional handling and prompt delivery. Mention that orders are typically processed and dispatched within 1-2 working days, with customers receiving tracking details via email or SMS. Highlight the delivery timelines, such as 2-3 days for metro cities and up to 7 days for other areas. Explain that a valid mobile number is essential for OTP-based delivery, noting potential additional charges for uncollected packages due to OTP issues.

Shipping Charges

Specify any free shipping thresholds, e.g., free shipping for all prepaid orders above a certain amount. Detail charges for orders below the threshold and for cash on delivery orders, if applicable.

International Shipping Details

Confirm that Goenka Jewellers also caters to international customers, outlining the logistics partners like DHL or FedEx used for these deliveries. Describe the dispatch and delivery process for international orders, including typical processing times and expected delivery timelines (e.g., within 15 days from order). Note that international shipping costs vary based on the weight and destination of the package, added automatically at checkout. Mention that prices and shipping fees do not include import duties or taxes, which are the responsibility of the recipient.

Additional Points

Provide contact information for shipping-related inquiries, encouraging customers to reach out if there are any issues or delays. This approach ensures transparency with your customers and helps set proper expectations regarding order processing, shipping, and delivery policies at Goenka Jewellers.